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The Cherryville Eagle


Crouse native Maddy Freeman takes a break from dispatching CPD officers to crime scenes to smile for the camera. (photo by MEP/The Eagle)

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(Ed. note: This is Part One of the Eagle’s  “Heroes Work Here!” series to showcase those in our small community who work hard to make all of us in Cherryville safe during the coronavirus pandemic.)

A career in business was what interested new Cherryville Police Dispatcher/Telecommunicator Maddy Freeman, so she prepared for that by taking classes in it from Gaston College with an Associates in the arts in 2016.
Then things took a different turn for her when she took a position with the CPD which came open.
She admits things have gone a bit of a different way for her in that she now helps officers with that department with the necessary communications they need to do their job properly. However, she likes it that she is a part of, and works, at a place where, as the sign outside CPD proudly proclaims, “Heroes Work Here!”
The North Gaston High School graduate who hails from Crouse, said she now works the day shift at Cherryville PD, and, along with her other fellow dispatchers, is one of their many telecommunicators there. Freeman was currently finishing up her testing to get DCIN (Division of Criminal Network) Certification.
As far as continuing her education in business goes, Freeman said she got a four-year degree in Business Administration at East Carolina University (ECU), and wants to eventually get her Master’s in Public Administration from ECU as well.
“I’m hoping to go back next Spring,” she said.
The reason for working with the CPD is, as she put it, “It (the dispatcher job) interested me, but I would like to stay with the City of Cherryville and move up from within.”
Freeman was hired Feb. 17, 2020, so has been with the department for three months, said Chief Cam Jenks.
Freeman said the job has taught her how to communicate with all different types of people.
In that position Freeman answers the phone, taking the everyday calls that come in to the office; dispatches officers to the crime scenes, or  wherever they need  to be at any given moment in their work day.
Said Maddy, “I like being here and I like that I chose this job. I like the people I work with,” she said.
In addition to her job as dispatcher, Chief Jenks said Freeman also manages the City of Cherryville’s web site,, as its Social Media Specialist.
Chief Jenks praised Freeman, noting, “We are very grateful that she has come on board with the City. She is a great asset to the department and the citizens of Cherryville.”
(Watch for Part Two of the Eagle’s “Heroes Work Here! Series on CPD Patrol Office Sable Cranford in the June 10, 2020 Cherryville Eagle!-Editor)